We’re a London-based WordPress agency that hosts over 150 client sites and supports many more client-hosted sites. Because WordPress offers so much power, it comes with a great amount of responsibility to ensure it’s hosted, maintained, and supported properly. No one needs a Friday night headache of a site going down. Your website isn’t a one-and-done project—it’s a living, evolving asset.

Beyond the basic maintenance and technical fixes, a constant stream of tasks is required to keep things running smoothly, securely, and profitably. From performance tweaks and plugin updates to content uploads and conversion optimisation—it all adds up fast. That’s where a dedicated WordPress support retainer makes all the difference. A top-tier agency partner doesn’t just keep your site online—they turn it into a lead-generating, time-saving machine that actively supports your business goals, day in and day out.

A high-performing website isn’t just about looking good—it’s about converting traffic into revenue. As a seasoned WordPress agency with 17 years of experience using the platform, we will continuously optimise our clients’ sites with data-driven UX reviews, making sure that every click brings users closer to converting. By aligning your site with your sales funnel and marketing strategy, we can help you unlock more value from every visitor.

Need to roll out new landing pages, integrate third-party APIs, launch fresh campaigns, or push time-sensitive marketing messages? That’s not a nice-to-have—it’s mission-critical. With a dedicated WordPress development team on retainer, you’re not just reacting—you’re staying one step ahead of the competition, ready to launch, and scale. We manage the entire process so your website doesn’t just keep up—it leads the pack.

In our latest round of WordPress guides, we explore what it’s like to work with a WordPress Support Agency known for getting it right, won’t stand you up, and offers a cost-effective, price-friendly retainer.

This Article Will Cover:

What Is a WordPress Support Retainer?

Yep, you’ve probably already guessed. It does what it says on the tin. A WordPress support retainer is an ongoing partnership with a specialist web design agency (like ours) that takes care of your website’s day-to-day needs. From technical updates and performance enhancements to UX improvements and on-demand development, it’s a proactive approach to maintaining and growing your online presence.

1. Speed and Reliability

Time is money. When you work with an agency like Fhoke on a retainer, we already know your website, your goals, and your tech stack. Afterall, we’ve built the thing. That means no time wasted briefing new developers—we dive straight in.

We can offer you:

  • Same-day turnaround on critical updates
  • Proactive bug fixes and plugin management
  • Day-to-day support from WordPress experts

We live and breathe WordPress. Our team works on it daily; we can deliver a fast, reliable service every time.

Need same-day support? Let’s talk

2. Ongoing site Improvements

WordPress moves fast. Your website should, too.

With WordPress regularly rolling out updates and new features, a support retainer guarantees you never miss a beat. Our team handles core updates, plugin releases, and custom feature rollouts to keep your site sharp.

  • Improve speed and user experience.
  • Maintain security standards.
  • Implement fresh design and UX enhancements.

SEO isn’t optional either—we monitor and optimise based on feedback from tools like Google Search Console. And if you have a question about your site structure, meta data, or page speed to keep you ranking stronger, we’re here to help.

Want to climb the rankings? Speak to our SEO experts

3. Value for Money

Hiring an in-house developer or relying on ad-hoc freelancers can be expensive and inconsistent. A retainer model gives you a dedicated senior team at a predictable monthly cost.

  • Fixed, manageable budgets
  • Cost-effective compared to in-house staff
  • More responsive than freelancers

Think of it as having a whole team of WordPress pros without the overheads. With that extra cash in your budget, you can assign that cost to other essential tasks like digital marketing or give staff those well-earned bonuses you’ve always wanted to offer.

4. A REliable Partnership

We’re not just ticking boxes. We’re invested in your success. Fhoke have been around for 17 years as of writing this article in April 2025, and we have clients that have been with us since day one. The rest, well, they stick around because they trust us. When you’re looking for a reliable WordPress Development Agency, make sure you check out its credentials first.

As your retained web design agency, we learn your business inside-out. We become an extension of your team, aligning with your marketing goals and helping you reach them.

  • Strategy-led web updates
  • Campaign-ready landing pages
  • Full integration with your marketing tech

Why take our word for it?

“They did so much that was unique and interesting. But, the most remarkable thing about them is that they saw us not just as a business but as people with a story to share.”

– Craig McDougall, Neck of The Woods Films

Want an agency that works like part of your team? Book a discovery call

5. Smarter, Data-Driven Decisions

UX reviews. Conversion optimisation. Analytics reporting.

With a WordPress support retainer, we don’t just maintain your site—we improve it based on real data. That means:

  • Higher conversion rates
  • Smarter design changes
  • More qualified leads

Whether it’s launching new campaigns, adding new features, or enhancing site speed, we use performance metrics to guide every decision.

6. Global Reach, Local Expertise

Fhoke is proudly UK-based, with our headquarters in London, but our clients come from every corner of the globe. From start-ups to established brands, we bring 17+ years of experience to the table—plus a team of passionate designers, developers, and strategists who speak your language.

We’re not just a WordPress agency. We’re also a multi-award-winning web design agency, crafting beautiful, conversion-focused sites that drive real results.

Get WordPress Support

A WordPress support retainer isn’t just tech insurance—it’s a growth tool. It brings speed, consistency, expert insights, and strategic value to your business, month after month.

Whether you’re a founder, a marketing lead, or running an SME, having an experienced partner like Fhoke in your corner means your website works harder—so you don’t have to.

Let’s future-proof your website together. Start your journey today.

Want more expert advice? Check out other posts in our WordPress blog series: